Redwood Coast Regional Center (RCRC) encourages individuals through self empowerment to have the tools and supports necessary “to live, learn, work, travel, and play in the most inclusive environments. . .and empowered to communicate with their own minds and hearts to determine their supports and services” (RCRC Vision Statement). It is the goal of Redwood Coast Regional Center for all individuals with disabilities to be active, valued participants in their communities.
We are committed to building strong partnerships with individuals and families, and our goal is to be responsive to each person’s unique circumstances and individualized service needs. However, despite our best efforts, there may be a time when an applicant, consumer, parent, or legal representative disagrees with the decision we have made. Here at RCRC, there are many ways to advocate for yourself and we respect your right to be heard.
If you disagree with a decision we have made here at RCRC, you may ask us to review our decision, to make certain all information was considered. Most issues are resolved, informally, through this process of open discussions with your Service Coordinator or his/her supervisor. If, however, the matter continues to be unresolved to your satisfaction, you may:
- Request to speak with the RCRC Client Rights Advocate.
- For individuals over age 3, request to participate in the Fair Hearing Process, which may include mediation, an informal hearing, or an administrative fair hearing; or for children from birth to age 3, request to participate in the Early Start Complaint Process, which may include medication or a due process hearing. To learn more about the Fair Hearing or Early Start Complaint Process, you may click on the following State of California Department of Developmental Disabilities web link: http://www.dds.cahwnet.gov/Complaints/Home.cfm.
- For individuals with developmental disabilities, there may be interest in viewing a human rights handbook, developed by the Harvard Project on Disability, at: http://www.hpod.org/pdf/we-have-humna-rights.pdf.
- Gain information and knowledge from viewing other advocacy and self determination websites, including, but not limited to: Disability Benefits 101 www.db101.org, American Association of People with Disabilities www.aapd.com, the National Council for Support of Disability Issues www.ncsd.org, and Special Needs: Planning for the Future http://www.wrightslaw.com/info....