CURRENT STATUS OF EBILLING:
AS OF 4/14/23 at 11am EBILLING IS WORKING. Please note that we may experience intermittent outage issues throughout the day.
As we continue to experience issues with our eBilling website we will begin posting updates on our RCRC website on the following page
https://redwoodcoastrc.org/for-providers/ebilling/ to keep you informed of the current status of eBilling.
With the intermittent connection of eBilling, any provider who will experience a financial hardship that prevents them from meeting their payroll obligations we may have an alternate method to process your billing for payment. This alternative is an extremely labor intensive process however we will work as quickly as possible. Please reach out to myself or Christina Myers using the contact information below so we can coordinate with you as best as possible. We will need your payroll date as this will assist us in focusing our efforts on the most urgent needs while we work to make our eBilling website connection stable.
Amy Medina via email amedina@redwoodcoastrc.org or phone 707-462-3832 ext 232
Christina Myers via email cmyers@redwoodcoastrc.org or phone 707-462-3832 ext 223
For any invoices which were submitted and have submitted all appropriate documentation if required, through 4/12 we will process these invoices with a payment issue date of 4/13/23. We will have additional days we will issue payments for any invoices submitted from
4/13 through 4/16 payment will be issued on 4/17, and for invoices submitted from 4/17 through 4/25 payment will be issued on 4/26.
Application Overview
The eBilling System provides a more effective process for RCRC to manage service providers’ invoice and payment processing. With the implementation of eBilling, service providers will be able to electronically update and submit their monthly turnaround invoice and attendance to RCRC online.
Additionally, all service providers will be able to view electronic payment and billing history.
RCRC’s Accounting Department is to be notified within 24 hours if the service provider’s Vendor Administrator is voluntarily or involuntarily terminated from employment.
Fiscal Year 2022-23 Billing Deadlines and Payment Schedule
SDP Payment Schedule Fiscal Year 2022-23
Application Access
A valid User ID and password are required to access the eBilling System. Each user is assigned a role. Each role gives the assigned user a specific set of system privileges, these roles are described in the training materials listed on this page.
How to enroll?
- Download the Enrollment Form
- One Enrollment Form for each Service Provider’s number
- Complete and submit the original form to RCRC, Attention: XXXX
Please allow at least 30 days before you can begin using the eBilling application.
E-BILLING ENROLLMENT FORM, formulario en espanol
Additional forms
Direct Deposit Enrollment Form, formulario en espanol
Admin Enrollment Form, formulario en espanol
Emailing Document Enrollment, formulario en espanol
Training Materials
Basics for All Users
This presentation covers accessing the new eBilling system, site navigation, and viewing reports.
Vendor Administrator
This presentation is for the designated Vendor Administrator. The presentation covers managing your local users of the new eBilling system, such as creating new user profiles, assigning roles and vendor numbers to users, etc.
Invoicing
This presentation covers Invoicing processes using various calendar types, as well as viewing Invoice History and Payment History.
Attendance & DS1964
This presentation covers submitting the DS1964 spreadsheet (Billing Form for Habilitation services) and Electronic Attendance spreadsheet through the NEW eBilling system.