On March 5, 2024, Redwood Coast Developmental Services experienced a computer network disruption. Upon discovery, we immediately began working with our IT staff and third-party computer specialists to secure our systems, investigate the incident and restore our systems to full operability. We appreciate your patience at this time and can provide operational updates once additional information is learned. We take this incident very seriously and are working with third-party specialists to thoroughly investigate the scope of this incident, including any potential impact to information. We remain committed to serving our community and appreciate your understanding as we continue to respond to this matter. We will provide a further update as our investigation and response proceeds.
FREQUENTLY ASKED QUESTIONS
What happened/How did this happen/When did this happen?
On March 5, 2024, we experienced a network disruption that limited our ability to access certain systems on our network. We immediately began working with our IT staff and engaged third-party specialists to investigate how this incident occurred and assist our recovery. As our investigation is ongoing, we are unable to provide any additional details at this time.
Has any information been compromised?
We are working with third-party specialists to thoroughly investigate the scope of this incident, including any potential impact to information. As our investigation into this matter is ongoing, we are unable to provide additional details at this time.
What is Redwood Coast Developmental Services doing to address this? What is being done to ensure that this does not happen again?
Please be assured that we are taking the steps necessary to address this incident. We immediately took steps to secure our systems and have engaged third-party specialists to assist our team in investigating this incident and securely restore full operability.
Why wasn’t notification of this incident provided sooner?
Upon discovering this incident, we moved quickly to get the necessary resources in place to assist in our investigation and response, including restoring impacted operations. As our investigation and response efforts remain ongoing, the information available to share is limited at this time.
Who is responsible for this?
Our investigation into this incident is ongoing; therefore, we are unable to provide specific information at this time.
Does this mean that I will be the victim of identity theft?
At this time, our investigation into the scope of this incident remains ongoing and we have no evidence to indicate that any information has been misused as a result of this event. However, we recommend regularly reviewing and monitoring all of your account statements and credit history to guard against any unauthorized transactions or activity in an abundance of caution while our investigation continues.
I have experienced identity theft and I think it may be related to this incident.
We are working with third-party specialists to investigate the scope of this incident, including whether any data has been potentially impacted. If our investigation determines that personal information was impacted, we will notify affected individuals accordingly and in compliance with applicable law. We recommend that you remain vigilant in regularly reviewing and monitoring all of your account statements and credit history to guard against any unauthorized transactions or activity. If you discover any suspicious or unusual activity on your accounts, please promptly contact your financial institution or company.
Was any of my information compromised? Was Redwood Coast Developmental Services hacked?
We are actively working with our IT staff and third-party specialists to investigate the full nature and scope of this incident. Since our investigation is ongoing, we are unable to provide additional specific information.