Our Ukiah office has been without internet service since September 23, 2026. We understand the disruption this has caused for the individuals, families, providers, and community members we serve, and we appreciate your patience while we work through this issue.
Our team has been working diligently with our IT department and internet service provider to identify and resolve the outage. While we continue working toward restoration of internet service, we have implemented temporary workarounds to allow us to continue processing essential work, including but not limited to authorizations and payments.
The outage has affected some of our normal operations, including delays in receiving and returning phone calls, processing requests for services and authorizations, and processing payments. We recognize the importance of these services and are working to minimize delays wherever possible. Although our normal processes have been impacted, our staff continue to work to keep these essential functions moving.
We have identified solutions to address several of the current challenges and are actively working to implement them while we continue to work toward full restoration of internet service.
We will provide additional updates as more information becomes available. We appreciate your understanding and patience as we work through this disruption and restore normal service to our Ukiah office.